Our expert mortgage and insurance advisers will always work towards giving the most suitable mortgage and related insurance products for your circumstances. They will always work to Our Service Promise.
When doing business with you:
- We will respond to you in a timely manner
- We will be happy to meet with you at a time and place of your convenience
- We will act in your best interest
- We will listen to your needs and requirements
When discussing your mortgage or insurance options:
- We will always talk in plain English
- We will liaise with your estate agents, solicitors and surveyors to progress your application
- We will always discuss the importance of mortgage and family related protection insurance
- We will ensure you understand your insurance acceptance terms
- We will ensure your insurance acceptance terms are correct
- We will check through your mortgage offer letter to ensure it is correct and meets your requirements
- We will help with the completion of application paperwork
When handling your mortgage and related insurance products:
- We will allocate you a case manager to assist your adviser throughout the application
- We will provide you with and fully discuss our terms of business client agreement
- We will ensure your understanding of how we are remunerated
- We will never disclose your details without your permission
- We will help to resolve any unexpected delays as efficiently as possible
"As first time buyers we had no idea what we to expect with a mortgage but Lee was absolutely amazing he was thorough , efficient and was always at the end of the phone when we needed him. None of this could have been possibly without Lee and without a shadow of a doubt we will be using Nicholson Brown again to re mortgage our Home. 1000% recommended!!! "
"Simply a great service, Lee has helped us get a really good deal for our Mortgage and Life Insurance and is always available on the end of the phone. The whole process was stress free and I would definitely recommend Nicholson Brown."
"He is customer focused. He is flexible - can come to your home if needed. He is professional. His cost is reasonable and he knows the market very well. I think he is brilliant."
"Lee Brown has dealt with my mortgage for several years now the service he has provided me with is second to none. Nicholson Brown are product experts and certainly know what they are talking about. What I really like is they take the time to talk you through and explain all the different types of mortgages and the ones that best suit your situation and why.
Lee provides you with a personal service which fits around your schedule and they are there to help and guide you through every stage. Nicholson Brown definitely take the stress out of something which can be intimidating and time consuming especially if you are first time buyer like I was.
I can't recommend this company enough. I have referred them to many of my friends and family and will continue to do so."