Our expert mortgage and insurance advisers will always work towards giving the most suitable mortgage and related insurance products for your circumstances. They will always work to Our Service Promise.
When doing business with you:
- We will respond to you in a timely manner
- We will be happy to meet with you at a time and place of your convenience
- We will act in your best interest
- We will listen to your needs and requirements
When discussing your mortgage or insurance options:
- We will always talk in plain English
- We will liaise with your estate agents, solicitors and surveyors to progress your application
- We will always discuss the importance of mortgage and family related protection insurance
- We will ensure you understand your insurance acceptance terms
- We will ensure your insurance acceptance terms are correct
- We will check through your mortgage offer letter to ensure it is correct and meets your requirements
- We will help with the completion of application paperwork
When handling your mortgage and related insurance products:
- We will allocate you a case manager to assist your adviser throughout the application
- We will provide you with and fully discuss our terms of business client agreement
- We will ensure your understanding of how we are remunerated
- We will never disclose your details without your permission
- We will help to resolve any unexpected delays as efficiently as possible