Our expert mortgage and insurance advisers will always work towards giving the most suitable mortgage and related insurance products for your circumstances. They will always work to Our Service Promise.
When doing business with you:
- We will respond to you in a timely manner
- We will be happy to meet with you at a time and place of your convenience
- We will act in your best interest
- We will listen to your needs and requirements
When discussing your mortgage or insurance options:
- We will always talk in plain English
- We will liaise with your estate agents, solicitors and surveyors to progress your application
- We will always discuss the importance of mortgage and family related protection insurance
- We will ensure you understand your insurance acceptance terms
- We will ensure your insurance acceptance terms are correct
- We will check through your mortgage offer letter to ensure it is correct and meets your requirements
- We will help with the completion of application paperwork
When handling your mortgage and related insurance products:
- We will allocate you a case manager to assist your adviser throughout the application
- We will provide you with and fully discuss our terms of business client agreement
- We will ensure your understanding of how we are remunerated
- We will never disclose your details without your permission
- We will help to resolve any unexpected delays as efficiently as possible
"Shaun has arranged 3 mortgages for us over the last 2.5 years. We have always found him flexible and able to work with tight deadlines.
Most importantly he has always found us a good product and been able to take us through the logic of the product choice. "
"Reliable and professional service given by Lee Brown at Nicholson Brown. I would definitely recommend."
"All I can say is thank god we had Jo Wise on the case! She personally took it upon herself to go out of her way to ensure that we finally got our dream house. We hit many hurdles and all thanks to Jo's professionalism and dedication we finally got the result we so desperately wanted. Buying a house is never an easy task especially as first time buyers but we cannot imagine doing it without the help of Nicholson Brown. The company and it's members of staff used their expertise to help us throughout with an extremely approachable and professional approach and were always there to give us advice. We are so very thankful to Jo Wise and Lee Brown and would recommend using them both to all of our family and friends, we are forever thankful!"
"Lee Brown from Nicholson Brown was exceptionally helpful when my Husband and I were seeking a mortgage for our first property. There were many challenges along the way, which Lee guided us through and always found a solution for us.
I have recommended Nicholson Brown to a number of friends who have also found their service to be of a very high quality."