Our expert mortgage and insurance advisers will always work towards giving the most suitable mortgage and related insurance products for your circumstances. They will always work to Our Service Promise.
When doing business with you:
- We will respond to you in a timely manner
- We will be happy to meet with you at a time and place of your convenience
- We will act in your best interest
- We will listen to your needs and requirements
When discussing your mortgage or insurance options:
- We will always talk in plain English
- We will liaise with your estate agents, solicitors and surveyors to progress your application
- We will always discuss the importance of mortgage and family related protection insurance
- We will ensure you understand your insurance acceptance terms
- We will ensure your insurance acceptance terms are correct
- We will check through your mortgage offer letter to ensure it is correct and meets your requirements
- We will help with the completion of application paperwork
When handling your mortgage and related insurance products:
- We will allocate you a case manager to assist your adviser throughout the application
- We will provide you with and fully discuss our terms of business client agreement
- We will ensure your understanding of how we are remunerated
- We will never disclose your details without your permission
- We will help to resolve any unexpected delays as efficiently as possible
"As first time buyers we had no idea what we to expect with a mortgage but Lee was absolutely amazing he was thorough , efficient and was always at the end of the phone when we needed him. None of this could have been possibly without Lee and without a shadow of a doubt we will be using Nicholson Brown again to re mortgage our Home. 1000% recommended!!! "
"It wouldn’t have been possible for us to buy our first home without Lee from Nicholson Brown. Lee was the only mortgage advisor we spoke to that took the time to visit us and go through everything, informing us on the different mortgage types, what the processes are and helping us with mortgage insurance.
Ours wasn’t a typical case but Lee was there every step of the way with his invaluable knowledge making sure we were informed of the process and ensured that buying our first home ran as smoothly and quickly as possible. We couldn’t recommend Lee enough."
"Throughout my mortgage and re-mortgage process I found Nicholson Brown to be efficient, accommodating, professional and extremely cost effective.
Their level of service is outstanding and they’ve managed to save me some money along the way too."
"When buying my first home I went to Nicholson Brown for advice and assistance in securing a mortgage. Lee Brown took time to understand my situation and to fully explain the mortgage process and my options. I found this extremely informative and when the time came to re-mortgage, Lee was top of my list to arrange this for me.
Lee’s ability to apply my personal circumstance to the different lenders means I have a mortgage that works for me and on a great deal too!"