Our expert mortgage and insurance advisers will always work towards giving the most suitable mortgage and related insurance products for your circumstances. They will always work to Our Service Promise where:
- We will act in your best interest
- We will respond to you in a timely manner
- We will be happy to meet with you at a time and place of your convenience
- We will help with the completion of application paperwork
- We will allocate you a case manager to assist your adviser throughout the application
- We will liaise with your estate agents, solicitors and surveyors to progress your application
- We will check through your mortgage offer letter to ensure it is correct and meets your requirements
- We will ensure you understand your insurance acceptance terms
- We will always talk in plain English
- We will listen to your needs and requirements
- We will never disclose your details without your permission
- We will help to resolve any unexpected delays as efficiently as possible
- We will ensure your understanding of how we are remunerated
- We will provide you with and fully discuss our terms of business client agreement
- We will ensure your insurance acceptance terms are correct
- We will always discuss the importance of mortgage and family related protection insurance
"Reliable and professional service given by Lee Brown at Nicholson Brown. I would definitely recommend."
"It wouldn’t have been possible for us to buy our first home without Lee from Nicholson Brown. Lee was the only mortgage advisor we spoke to that took the time to visit us and go through everything, informing us on the different mortgage types, what the processes are and helping us with mortgage insurance.
Ours wasn’t a typical case but Lee was there every step of the way with his invaluable knowledge making sure we were informed of the process and ensured that buying our first home ran as smoothly and quickly as possible. We couldn’t recommend Lee enough."
"In the chaos that is house buying and selling, Shaun has always made the mortgage side of things smooth, seamless and stress-free.
With the added intricacy of being self-employed, I always feel that I am in safe and reliable hands. I would not hesitate to recommend them, and know that I will be using them again the future."
"My partner and I have been getting advice from Lee at Nicholson Brown for the last 5 years for our mortgage and insurance needs. Every time he reviews our policies we're able to get a better deal and the whole process is made easy as they come to your home at a time convenient to you and they sort out all the paperwork for you which is a massive plus for us! "