Our expert mortgage and insurance advisers will always work towards giving the most suitable mortgage and related insurance products for your circumstances. They will always work to Our Service Promise where:
- We will act in your best interest
- We will respond to you in a timely manner
- We will be happy to meet with you at a time and place of your convenience
- We will help with the completion of application paperwork
- We will allocate you a case manager to assist your adviser throughout the application
- We will liaise with your estate agents, solicitors and surveyors to progress your application
- We will check through your mortgage offer letter to ensure it is correct and meets your requirements
- We will ensure you understand your insurance acceptance terms
- We will always talk in plain English
- We will listen to your needs and requirements
- We will never disclose your details without your permission
- We will help to resolve any unexpected delays as efficiently as possible
- We will ensure your understanding of how we are remunerated
- We will provide you with and fully discuss our terms of business client agreement
- We will ensure your insurance acceptance terms are correct
- We will always discuss the importance of mortgage and family related protection insurance
"He is customer focused. He is flexible - can come to your home if needed. He is professional. His cost is reasonable and he knows the market very well. I think he is brilliant."
"Nicholson Brown advised on our mortgage, during our move from London to Oxford. We were very impressed with the care and attention they took in both finding us the finances we needed on what proved to be a difficult transaction and the rate they achieved for us, all in a calm and professional manner.
We would recommend in a heartbeat!"
"I have used Lee Brown from Nicholson Brown numerous times when arranging a mortgage or re-mortgage. He has always been extremely helpful, knowledgeable and always has a really good way of explaining things to make it seem easier. I have and would highly recommend him and his company to anybody."
"As first time buyers we were fortunate to have enlisted Shaun’s help whilst purchasing our property.
Whilst the agents, solicitors and vendor were all hindering the procedure; Shaun was courteous, professional and dependable, offering constant advice and support throughout the process and was genuinely on our side. "