Our expert mortgage and insurance advisers will always work towards giving the most suitable mortgage and related insurance products for your circumstances. They will always work to Our Service Promise where:
- We will act in your best interest
- We will respond to you in a timely manner
- We will be happy to meet with you at a time and place of your convenience
- We will help with the completion of application paperwork
- We will allocate you a case manager to assist your adviser throughout the application
- We will liaise with your estate agents, solicitors and surveyors to progress your application
- We will check through your mortgage offer letter to ensure it is correct and meets your requirements
- We will ensure you understand your insurance acceptance terms
- We will always talk in plain English
- We will listen to your needs and requirements
- We will never disclose your details without your permission
- We will help to resolve any unexpected delays as efficiently as possible
- We will ensure your understanding of how we are remunerated
- We will provide you with and fully discuss our terms of business client agreement
- We will ensure your insurance acceptance terms are correct
- We will always discuss the importance of mortgage and family related protection insurance
"I have used Lee Brown from Nicholson Brown numerous times when arranging a mortgage or re-mortgage. He has always been extremely helpful, knowledgeable and always has a really good way of explaining things to make it seem easier. I have and would highly recommend him and his company to anybody."
"As first time buyers myself and my partner had little knowledge of the house purchasing process and all that it entailed, after having a not so pleasant experience with a ‘high status’ mortgage broker in the city we were referred to Lee Brown at Nicholson Brown by a friend of ours.
To us, Lee was more than just a broker; he supported us through a very nerve racking time and to be honest I’m not sure we could have managed without him! We have since referred a friend of ours to Lee and will for sure be using him when selling and purchasing our next home."
"My partner and I have been getting advice from Lee at Nicholson Brown for the last 5 years for our mortgage and insurance needs. Every time he reviews our policies we're able to get a better deal and the whole process is made easy as they come to your home at a time convenient to you and they sort out all the paperwork for you which is a massive plus for us! "
"As first time buyers we had no idea what we to expect with a mortgage but Lee was absolutely amazing he was thorough , efficient and was always at the end of the phone when we needed him. None of this could have been possibly without Lee and without a shadow of a doubt we will be using Nicholson Brown again to re mortgage our Home. 1000% recommended!!! "